Refund policy

Return & Exchange Policy

At Out of Body Collective, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward return and exchange process to make things right.

Returns

We accept returns on full-price items within 30 days of the original purchase date. To ensure that your return is processed quickly and easily, please follow these guidelines:

  1. Eligibility

    • Items must be unworn, unwashed, and in their original condition with all tags attached.
    • Final sale items, including clearance, discounted items, and gift cards, are not eligible for return.

  2. Return Process

    • To initiate a return, please contact our customer service team at info@outofbodycollective.com with your order number and the reason for the return.
    • Once approved, you will receive a return authorization (RA) number and instructions on how to send back the item.
    • The customer is responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective items or incorrect order fulfillment).

  3. Refunds

    • Once we receive the returned item and it passes inspection, you will be issued a refund to your original method of payment.
    • Refunds typically process within 5-7 business days, depending on your bank or payment provider.

Exchanges

We offer exchanges on full-price items within 30 days of purchase. If you would like to exchange an item for a different size, color, or style, please follow the steps below:

  1. Eligibility

    • Items must be unworn, unwashed, and in their original condition with all tags attached.
    • Exchanges are subject to product availability.

  2. Exchange Process

    • To initiate an exchange, please contact our customer service team at info@outofbodycollective.com with your order number and the item you wish to exchange.
    • We will guide you through the exchange process, including sending back the original item and receiving the new one.

  3. Shipping Costs

    • For exchanges, we offer free shipping on the replacement item (within the same country). If you are exchanging for an item of a lower value, we will process a refund for the price difference.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will offer a full refund or replacement at no extra cost.

How to Contact Us

If you need assistance with a return or exchange, please don’t hesitate to reach out to our customer service team at:

  • Email: info@outofbodycollective.com
  • Contact Page @ outofbodycollective.com

Terms & Conditions

  • We reserve the right to deny returns or exchanges if the items do not meet our return criteria (e.g., signs of wear or missing tags).
  • Refunds will be processed back to the original payment method. Please note that shipping charges are non-refundable.
  • We are not responsible for lost or damaged returns during transit. We recommend using a trackable shipping service for returns.

Thank you for shopping with Out of Body Collective!